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Program Development > Case Studies

Case Studies

Over the past 15 years, PBI has engaged experienced teams of experts in program design and evaluation in a range of client target areas including Clinical and Forensic psychology, Family Law, Education and Information Technology.

Historically, Owen C Pershouse (PBI principal), has worked extensively with all past teams members on a range of projects. Teams have been project managed by Owen who is not only the common denominator for the various past projects, but further, brings significant experience in respect of program design, implementation, marketing and subsequent evaluation. Samples of projects are now offered to illustrate the diversity of problem human behaviour that has been successfully targeted.

Corridors of Access (COA) - In 1993, PBI was involved as consultant to Save the Children Fund of Queensland (SCFQ) and successfully designed, implemented and evaluated a joint project between SCFQ, Family Court of Australia and the Creche and Kindergarten Association of Queensland to provide supervised access arrangements for fathers and children. This project was subsequently awarded recognition by the Chief Justice of the Family Court of Australia.

Putting it Together Skills (PITS) Program - During 1994/95, PBI and an associate were awarded contracts by the then Commonwealth Employment Service; to design, deliver and evaluate specialised training programs for long-term unemployed to particularly address attitudinal/motivational issues and work readiness by those clients. This project involved considerable consultation with the CES in respect of program design and methodologies necessary to effectively engage difficult CES clients. Outcomes in terms of job placements greatly exceeded past averages achieved by standard case-management processes. CES subsequently awarded further contracts to assist CES Case Managers in developing efficient work practices and case-management protocols for difficult (entrenched) client caseloads.

"Working with People" Project - During 1993/94, a Central Queensland mining company required the design and deliver training programs for staff to address identified difficulties in staff/ team cooperation levels. The project resulted in the design of two (2) training packages; Level 1 - "Living More Fully" and Level 2 - "Working More Effectively"; which progressed clients through a personal developmental hierarchy including areas of self-esteem, cognitive styles, communication, assertion, conflict resolution and goal setting.

The QCSC Case Management Project - In 1993, Pbi together with an associate, successfully tendered for the design and delivery of a competency-based training package to assist Queensland Corrective Services (QCSC) staff to successfully engage (supervise and motivate) high-risk correctional clients. Program design involved considerable research and consultation with the QCSC training college and resulted in a three (3) level package of six (6) training modules in total. This was subsequently delivered over 17 training days to 70 Community-Corrections staff across Queensland. Subsequently, this same package was considered sufficiently credible for the college to arrange to have it articulated to the Degree in Justice Administration which is offered by several Tertiary institutions throughout Australia.

The MENDS Program - During 1996, the principal of PBI together with two (2) other members of former project teams were founding members of a group which successfully piloted a structured intervention/ support program for separated men The program now operates in most Australian States and in New Zealand. The success of this community-based initiative is due in no small part to the active consultation by PBI with relevant stakeholders (including the CSA) and the design of effective protocols to engage separated men. PBI highlights the pro-social values and operational integrity of this sensitive program. Such is reflected in CSA's involvement in facilitator training weekends ( NSW, Victoria and Queensland) to date and subsequent training offered by MENDS facilitators to Brisbane CSA Staff regarding issues and skills in engaging difficult male clients. This program was invited to be presented at the Attorney Generals forum on "Men and Relationships" held in Canberra in 1999. MENDS was subsequently notified of a $90 000 grant to establish up to (11) regional-based MENDS programs in existing community centres around Australia during 1999.

Custodial Programs - PBI has been the primary designer and commissioner of the following specialised programs:

  • A Ten (10) Week General Pre-Release Program
  • A Ten (10) Week Drug and Alcohol Pre-Release Program
  • A Four (4) Week Drug and Alcohol Pre-Release Program
  • A Phase 1, Sixteen (16) Week Pre-Entry Program (PEP) for Sex Offenders
  • A Phase II Thirty-Two (32) Week Intensive Intervention Program (IIU) for Sexual Offenders.

The SORT Program - PBI was engaged by Australasian Correctional Management (ACM) to review their existing prison programs at Junee Correctional Centre, NSW and subsequently designed, installed, supervised and reported on the SORT (Sex Offenders Redirectional Training) Pilot Program representing the first structured intervention program of its type in NSW.

Substance Abuse Programming - PBI was the principal architect, implementer and subsequent evaluator of the Jerralang Alcohol and Drug Unit at Fulham Correctional Centre in regional Victoria which is the largest treatment facility for incarcerated substance abusers in Australia. This program was also reviewed and funded by the Victorian Government under its "Turning the Tide" drug strategy.

In summary, PBI maintains that it has a previous track record in providing the following key functions to enable the professional construction of effective programs:

  • Previous experience with a broad range of client and stakeholder groups.
  • Skills to conduct initial needs analyses and to consult and negotiate on appropriate design criteria.
  • Skills to design targeted intervention packages including (though not limited to) the construction of appropriate content, delivery methodologies, preferred mediums and presentation material.
  • Skills to consult, negotiate and design appropriate marketing strategies to maximise identification and engagement of client groups.
  • Skills to consult, negotiate and design effective evaluation strategies consistent with identified goals and key-result areas for the intervention program.